General Q & A
Credit Q & A
Technical Q & A
How do I get a username and password to access my account information?
Just click the
My Account
then choose
forgot your password, and fill out the short form or click
here
for assigned login.
Is My Account secure on your website?
Rolled Alloys utilizes Secure Sockets Layer 128-bit data encryption to secure your
data. For more information, please
click here
to review our privacy policy.
How can I get a copy of a mill certification?
You can access the MTR of the material utilized for a specific order by clicking
on
My Account
and choosing
Material Test Reports
.
How can I check the status of a current order?
You can access the status of all your open orders by clicking on
My Account
and choosing
Open Orders
Do you offer overnight or 2nd day delivery?
Expedited freight options are available for most orders. Please contact a Sales
Representative at +44-(0)-1254 582 999 for freight rates.
How much do you charge for shipping and handling?
There is no additional skid charge for LTL shipments. Your location and the weight
of your order determines freight rates.
Is export packaging available?
Rolled Alloys can package your order for export shipment for an additional charge.
Click
here to view standard packaging,
or contact a Sales Representative at +44-(0)-1254 582 999 for more information.
Can orders be "rushed" or prioritized for shut-downs?
Yes. Rolled Alloys will be happy to assist you in completing rush orders for shutdowns
and extremely critical circumstances. Please advise a Sales Representative of your
need for assistance by calling +44-(0)-1254 582 999.
Where are your warehouses located?
A listing of Rolled Alloys' facilities, along with maps and driving directions,
can be accessed by
clicking here.
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What are your standard open account terms?
1/2 of 1% in 10 days, Net 30.
What is your remit-to address?
Rolled Alloys, Dept. 33901, P.O. Box 67000, Detroit, MI 48267-0339
What information do you need to open an account?
Rolled Alloys needs (1) complete name and address, (2) contact names, phone and
fax numbers, (3) three trade references, preferably in the metals industry, (4)
bank reference with account numbers and/or bank contact, (5) Dun & Bradstreet
number if available, (6) hardcopy of the purchase order the first time an order
is placed.
Does Rolled Alloys accept credit cards?
We accept Master Card, Visa, and American Express.
Is your credit application available online?
Yes. Our credit application can be downloaded in
Microsoft Excel or
Adobe
PDF format.
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What are the standard specifications your materials meet?
Rolled Alloys' materials are typically certified to ASTM, ASME, AMS, GE, and Pratt
& Whitney specs, as well as others. For a list of Rolled Alloys grades with
specifications,
click here.
Can specifications be upgraded?
In many instances they can. Please contact a Sales Representative at +44-(0)-1254
582 999 for upgrading material specifications and mill certifications.
What are your standard cutting tolerances and processing capabilities?
For a complete listing of our tolerances and machine capabilities,
click here.
Is your stock domestic or foreign?
Most of Rolled Alloys' material is of domestic origin. Please contact a Sales Representative
at +44-(0)-1254 582 999 to determine the origin of a particular item you would like
to purchase.
How do I determine which weld filler to use?
For general information on welding,
click here for heat resistant options or
here for corrosive resistant options.
What is the difference between MIG wire, TIG wire, and electrodes?
MIG (Metal Inert Gas) welding, also known as GMAW (Gas Metal Arc Weld), is always
done with spooled wire, usually 0.035" or 0.045" rarely 0.062". TIG (Tungsten Inert
Gas) welding, also known as GTAW (Gas Tungsten Arc Weld), is usually done with 36"
straight lengths of bare wire. Automatic TIG machines may use spooled wire but 36"
lengths of wire are only used for TIG. Electrodes, commonly called "stick welding",
are typically 14" lengths of wire, coated with a gray flux over all but the last
1-1/2 to 2".
How can I decide which alloy is best for my environment?
For detailed information on alloy choices,
click here for heat resistant alloys and
here for corrosive resistant alloys. You can also contact a Metallurgist
at +44-(0)-1254 582 999.
How can I find the machinability rating of a specific alloy?
Click here to
view and print Machinability.
Where can I find the thermal expansion coefficient for a particular
alloy?
Click here
to view information on thermal expansion.
Is there a quicker way to compare the high temperature strengths
of several grades than looking them up in individual data sheets?
Click here
to view strength table.
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